Privacy Privacy
At Casino Mate, safeguarding your privacy is our utmost priority. We recognize the importance of securing your personal information and are committed to handling it with the highest level of care. This Privacy Policy outlines how we collect, use, and protect your data, enabling you to make informed decisions about your interactions with our platform.
Data Collection and Usage
Casino Mate operates within strict legal frameworks to process player data, essential for enabling your participation in our games and providing related services. Our website is managed by Dama N.V., a company registered in Curaçao and licensed by Antillephone N.V., with operations supported by its subsidiary Friolion Limited, based in Cyprus. This structure ensures that your data is managed securely and in full compliance with legal standards.
Your consent to this Privacy Policy is required to access our services. As we may update this policy over time, we recommend that you review it regularly to stay informed about how your data is handled. Continued use of our services indicates acceptance of any changes made to this policy.
Information We Collect
Casino Mate collects various types of personal data, including:
- Information provided during registration (e.g., names, contact details, identification documents).
- Records of communications and interactions with our support team.
- Transaction histories and website usage data.
- Documents needed for identity verification and compliance purposes.
This data collection is vital for verifying your identity, managing your account, and ensuring compliance with legal obligations, all of which contribute to a seamless and secure gaming experience.
How We Use Your Information
The personal data we collect serves several essential purposes, including:
- Processing transactions and managing bets.
- Providing requested services and support.
- Conducting identity verifications and ensuring regulatory compliance.
- Sending promotional materials, with your consent.
- Fulfilling legal obligations, including anti-money laundering laws.
- Monitoring and preventing fraudulent activities.
- Conducting market research to improve our services.
By responsibly processing your data, we ensure secure transactions, effective account management, and a safe gaming environment. Our compliance with legal requirements also contributes to a fair and transparent gaming experience.
Marketing Preferences
With your consent, Casino Mate may use your personal information to send promotional communications. You have the option to opt out at any time by adjusting your account settings or contacting our support team. We respect your choices, ensuring that you receive only relevant and desired information.
Data Sharing and Disclosure
Casino Mate is committed to protecting your personal data and does not sell or rent it to third parties. However, your information may be shared within our group of companies or with business partners when necessary to provide services or meet legal obligations. We only share your data with trusted partners under strict agreements, ensuring its security and appropriate use.
Securing Your Data
We adhere to stringent legal standards to protect your personal information. Data is retained for a minimum of five years following the closure of your account, in accordance with anti-money laundering regulations. Our commitment to data security includes advanced protective measures and regular practice reviews to prevent unauthorized access, loss, or misuse.
Cookies and Tracking Technologies
To enhance your experience, Casino Mate uses cookies and related tracking technologies. These tools help us analyze site usage and support marketing efforts. You can manage your cookie preferences through your browser settings, though disabling cookies may affect your site experience.
Your Rights and How to Exercise Them
You have the right to request updates to your personal information, object to its use for marketing, or contact our Data Protection Officer (DPO) with any concerns. Under the General Data Protection Regulation (GDPR), you also have the right to file complaints with relevant authorities. We encourage you to exercise these rights to ensure your data is handled according to your preferences.
By adhering to this Privacy Policy, Casino Mate reaffirms its commitment to protecting your privacy while providing a safe and enjoyable gaming experience.